Welcome to Follicle Labs' Privacy Policy. At Follicle Labs ("the Site", "we", "us", or "our"), we are dedicated to safeguarding your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, and disclose your personal information when you interact with our website, utilize our services, or make purchases through Folliclelabs.com.au ("the Site").
Please carefully review this Privacy Policy. By accessing or using any of our services, you agree to the terms outlined herein. If you do not agree with this Privacy Policy, please refrain from accessing or using our services.

Updates and Notification:

Updates to this Privacy Policy may occur periodically to reflect changes in our practices or to comply with legal or regulatory requirements. Any updates will be posted on the Site, with the "Last updated" date indicating the latest revision. Users will be notified of significant changes via email or through prominent notices on the Site.

How We Collect and Use Your Personal Information:

To provide you with our services, we collect personal information from various sources as described below. This information may vary based on your interactions with us.

Information You Provide Directly:

We collect information directly from you when you use our services. This may include:

• Basic contact details such as your name, address, phone number, and email.
• Order information including billing and shipping details, payment confirmation, and email address.
• Account information like your username, password, and security questions.
• Shopping information, including items viewed, cart contents, or wish list items.
• Customer support communications and related information. Some features of our services may require specific information from you. While you have the option to withhold certain information, doing so may limit your access to certain features.
  

Information Collected through Cookies:

We utilize Cookies, pixels, and similar technologies to automatically collect certain information about your interactions with our services. This may include device information, browser details, network connection data, IP address, and other relevant information.

Information Obtained from Third Parties:

We may receive information about you from third parties, including vendors and service providers who assist us in various aspects of our operations. This may include information collected by third-party analytics tools or through interactions with our advertisements.

How We Use Your Personal Information:
We utilize your personal information for various purposes, including but not limited to:

• Providing products and services, including order processing, shipping arrangements, and customer notifications.
• Marketing and advertising efforts to communicate promotions and tailored content.
• Security measures to detect and prevent fraudulent or malicious activity.
• Customer support and service improvement initiatives.

Disclosure of Personal Information:

In certain circumstances, we may disclose your personal information to third parties for legitimate purposes, such as:

• Service providers who assist in various aspects of our operations.
• Business and marketing partners to enhance our services and reach.
• Affiliates within our corporate group.
• Compliance with legal obligations or in connection with business transactions.
  

Categories of Personal Information Disclosed:

We have disclosed various categories of personal information over the past 12 months for the purposes outlined above. These categories include identifiers, commercial information, internet or network activity, and other relevant data.

User Generated Content:

Our services may enable you to post user-generated content, such as product reviews. Please note that such content may be publicly accessible, and we cannot guarantee the privacy or security of such information.

Third Party Websites and Links:

Links to third-party websites may be provided on our Site. We advise reviewing the privacy policies of these sites, as we are not responsible for their practices or content.

Children's Data:

Our services are not intended for use by children, and we do not knowingly collect personal information from children.

Security and Retention:

While we implement security measures to protect your information, no method is entirely foolproof. We retain your information as necessary for various purposes outlined in this Privacy Policy.

Your Rights and Choices:

Depending on your jurisdiction, you may have certain rights regarding your personal information, including the right to access, delete, correct, or port your data. You may exercise these rights through designated channels or by contacting us directly.

Complaints:

If you have concerns about how we handle your personal information, please reach out to us. You may also have the right to lodge a complaint with your local data protection authority.

International Users:

Please be aware that your personal information may be transferred, stored, and processed outside of your country, including in the United States. We take measures to ensure such transfers comply with applicable data protection laws.

Contact Us:

If you have any questions or concerns regarding our Privacy Policy, please contact us at contactus@folliclelabs.com.au. Thank you for entrusting Follicle Labs with your personal information. We are committed to maintaining your privacy and providing transparency regarding our data practices.

Last updated: 20/05/2024