FAQ
Product Information
What is Que+ Hair Growth Serum™, and how does it work?
Que+ Hair Growth Serum™ is a science-led cosmetic serum designed for everyday hair and scalp care. It supports scalp balance and enhances the appearance of healthier-looking hair when used regularly.
What are the key ingredients in Que+ Hair Growth Serum™?
Que+ Hair Growth Serum™ contains a blend of cosmetic ingredients commonly used in hair and scalp care, including quercetin, saw palmetto, biotin, vitamins B5 and B3, caffeine, NMN, and vitamin C.
Is Que+ Hair Growth Serum™ tested on animals?
No. Que+ Hair Growth Serum™ is cruelty-free and formulated without animal testing, in line with responsible cosmetic development practices.
Can Que+ Hair Growth Serum™ be used with styling productslike hair gel or mousse?
Yes. Apply the serum first to clean, towel-dried hair or directly to the scalp, allow it to absorb, then use styling products as usual.
Is it recommended to use Que+ Hair Growth Serum™ with other hair growth supplements or vitamins?
While Que+ Hair Growth Serum™ contains a blend of key ingredients that support hair growth and health, it's advisable to consult with a healthcare professional before combining it with other hair growth supplements or vitamins. They can provide personalized advice based on your specific hair care needs and overall health.
Usage and Application
How often should Que+ Hair Growth Serum™ be applied?
Que+ Hair Growth Serum™ is designed for daily use as part of a regular hair and scalp care routine. Consistent application helps support scalp comfort and the appearance of well-maintained hair.
Can Que+ Hair Growth Serum™ be used with other hair care products?
Yes. Que+ Hair Growth Serum™ can be used alongside shampoos, conditioners, and styling products as part of your existing hair care routine.
Is Que+ Hair Growth Serum™ suitable for daily use?
Yes. The lightweight cosmetic formulation is suitable for regular, everyday use.
Do I need to rinse Que+ Hair Growth Serum™ after application?
No. Que+ Hair Growth Serum™ is a leave-in cosmetic serum and does not need to be rinsed out.
What to expect with regular use
How soon can I expect to notice changes when using Que+Hair Growth Serum™?
Individual experiences vary. With regular use, some users notice improvements in how their hair looks and feels over time, such as improved texture or manageability.
Are the effects permanent, or do I need to continue using the serum?
Que+ Hair Growth Serum™ is designed to be used as part of an ongoing hair and scalp care routine. Continued use helps maintain the cosmetic benefits in appearance and feel.
Can individual experiences vary, and how long should I use the product?
Yes. Results can vary based on individual factors and consistency of use. Regular application as part of your routine is recommended for best cosmetic results.
Are there factors that may influence individual experiences with the product?
Yes. Factors such as hair type, existing hair condition, personal care routines, and consistency of use may influence individual experiences with cosmetic hair care products.
Skin Safety and Compatibility
Is Que+ Hair Growth Serum™ suitable for sensitive skin and scalps?
Que+ Hair Growth Serum™ is formulated for cosmetic scalp and hair care and is suitable for most skin types. If you have particularly sensitive skin, a patch test is recommended before regular use.
Can Que+ Hair Growth Serum™ be used during pregnancy or while nursing?
Que+ Hair Growth Serum™ is a cosmetic product. If you are pregnant or nursing, it’s best to consult a qualified healthcare professional before introducing any new personal care product.
Are there any known side effects or allergens in Que+Hair Growth Serum™?
Que+ Hair Growth Serum™ is formulated without harsh cosmetic ingredients. As with any cosmetic product, individual sensitivity is possible, so a patch test is recommended prior to full application.
Purchasing and Shipping
Where can I purchase Que+ Hair Growth Serum™?
Que+ Hair Growth Serum™ is available on our official website at folliclelabs.com.au and through selected authorised retailers.
What is the shipping policy for Que+ Hair Growth Serum™ orders?
Orders are typically processed within 2–4 business days. Delivery times and shipping fees vary depending on location and the shipping option selected at checkout.
Do you offer international shipping for Que+ Hair Growth Serum™?
Yes. We offer international shipping to selected countries. Delivery times, shipping costs, and any applicable customs or import duties vary by destination and are the responsibility of the recipient.
Returns and Refunds
What is your return policy for Que+ Hair Growth Serum™?
We offer a 30-day return period from the date of purchase. Products must be unused, unopened, and returned in their original packaging to be eligible.
How do I request a refund for Que+ Hair Growth Serum™?
To request a refund, please contact our customer support team within the return period with your order details. Our team will provide instructions for the return process.
Are there any conditions or restrictions for returns or refunds?
Returns must be requested within the applicable return period and include proof of purchase. Return shipping costs may apply unless the item is faulty or incorrect, and refunds are issued to the original payment method.
About Follicle Labs™
Who is behind Follicle Labs™, and what is your mission?
Follicle Labs™ is an Australian brand founded with a science-led approach to cosmetic hair and scalp care. Our mission is to develop thoughtful, well-formulated cosmetic products designed for everyday use, transparency, and long-term trust.
How is Que+ Hair Growth Serum™ different from other hair growth products?
Que+ Hair Growth Serum™ is developed with a restrained, science-informed cosmetic approach, focusing on scalp care, lightweight formulations, and overall hair appearance rather than exaggerated claims. It is cruelty-free, suitable for regular use, and designed to fit seamlessly into daily routines.
Are there any upcoming products or developments from Follicle Labs™?
We are continually working on new cosmetic hair and scalp care products aligned with our formulation philosophy. Updates on future releases will be shared through our website and official channels.
Ingredient Overview
What is the role of the key ingredients in Que+ Hair Growth Serum™?
Each ingredient in Que+ Hair Growth Serum™ is selected for its role in cosmetic hair and scalp care. Together, they help support scalp comfort, hair conditioning, and the overall look and feel of well-maintained hair.
Are the ingredients in Que+ Hair Growth Serum™ natural and sustainably sourced?
Que+ Hair Growth Serum™ is formulated using a combination of naturally derived and cosmetic-grade ingredients selected with quality and responsible sourcing in mind.
Can you provide more details about specific ingredients and their benefits for hair growth?
- Quercetin: A plant-derived antioxidant commonly used in cosmetic formulations.
- Saw Palmetto: A botanical extract used in cosmetic hair care products.
- Biotin: A cosmetic ingredient associated with hair conditioning formulations.
- Vitamin B5 (Panthenol): Helps condition hair and improve manageability.
- Vitamin B3 (Niacinamide): Commonly used in cosmetic products for scalp care.
- Caffeine: Used in cosmetic hair products to support a refreshed scalp feel.
- Vitamin C: An antioxidant ingredient used in cosmetic care.
- NMN (Nicotinamide Mononucleotide): Included as part of the overall cosmetic formulation.
Use with other hair care products
Can Que+ Hair Growth Serum™ be used alongside hair colour treatments or chemical processes?
Que+ Hair Growth Serum™ is a cosmetic product designed to fit into regular hair care routines. If you undergo professional colouring or chemical services, it’s best to follow your stylist’s advice on timing and product use.
Is Que+ Hair Growth Serum™ compatible with hair extensions or other hair enhancements?
Yes. Que+ Hair Growth Serum™ can be used as part of a scalp and hair care routine alongside extensions or enhancements, focusing on scalp comfort and overall hair care.
Will heat styling affect the use of Que+ Hair Growth Serum™?
Que+ Hair Growth Serum™ can be used alongside heat styling. As with any hair care routine, frequent or excessive heat styling may affect hair condition, so heat tools should be used thoughtfully.
Ongoing use and care
Can Que+ Hair Growth Serum™ be used long term?
Yes. Que+ Hair Growth Serum™ is designed for regular, ongoing use as part of an everyday hair and scalp care routine. Always follow the usage instructions provided.
How can I maintain the cosmetic benefits of using Que+ Hair Growth Serum™ over time?
Consistent use, gentle hair care practices, and avoiding excessive heat styling can help maintain the overall look and condition of hair and scalp.
Are there any tips for incorporating the serum into a long-term routine?
Using the serum regularly alongside a balanced hair care routine and mindful styling habits can help support the appearance and feel of well-maintained hair over time.
Customer Support and Contact Information
How can I contact Follicle Labs™ for customer support or inquiries?
You can contact Follicle Labs™ by email at contactus@folliclelabs.com.au for assistance with orders, products, or general enquiries.
Is customer support available to answer questions about Que+ Hair Growth Serum™?
Yes. Our customer support team is available via email to help with questions related to our products and your order.
Where can I find additional information about hair and scalp care?
You can explore educational content on our website, including our blog and science section, or subscribe to our newsletter for updates and product information. Our FAQs also provide answers to common questions.
Scalp care and comfort
How does Que+ Hair Growth Serum™ support scalp comfort?
Que+ Hair Growth Serum™ is formulated to support scalp comfort and conditioning as part of a regular cosmetic hair care routine. Its lightweight formula helps maintain a balanced, comfortable scalp feel.
Can Que+ Hair Growth Serum™ be used on scalps prone to dryness or discomfort?
Que+ Hair Growth Serum™ is designed for general scalp care and comfort. If you have ongoing scalp concerns or conditions, it’s best to seek advice from a qualified healthcare professional.
General Suitability
Is Que+ Hair Growth Serum™ suitable for people concerned about thinning or age-related hair changes?
Que+ Hair Growth Serum™ is a cosmetic product designed for general hair and scalp care. It can be used as part of a routine focused on improving the appearance and manageability of hair over time.
Can Que+ Hair Growth Serum™ be used by individuals with chemically treated or damaged hair?
Yes. Que+ Hair Growth Serum™ can be used on colour-treated or chemically processed hair as part of a regular hair care routine, focusing on conditioning and overall hair appearance.
Are there any considerations for using Que+ Hair Growth Serum™ for different hair textures or ethnicities?
Que+ Hair Growth Serum™ is designed for general cosmetic hair and scalp care and can be used across a wide range of hair textures and hair types. As with any cosmetic product, individual preferences and routines may vary.
Storage and Shelf Life
How should Que+ Hair Growth Serum™ be stored?
Store Que+ Hair Growth Serum™ in a cool, dry place away from direct sunlight and heat. Keep the bottle tightly closed when not in use.
What is the shelf life of Que+ Hair Growth Serum™, and how long can I use it after opening?
The shelf life and period-after-opening are indicated on the product packaging. Please refer to the label for specific storage and usage guidance.
Are there any storage precautions I should be aware of?
Avoid exposing the product to extreme temperatures and ensure the cap is securely closed after each use. Shake well before each use. If irritation occurs, discontinue use and seek professional advice.